REFUND POLICY

We aim to provide the best quality cakes with every order.
Due to the food nature of our products, we do not accept returns.

Refunds or replacements will be considered only if:

  • The product arrives severely damaged

  • The wrong item was delivered

  • The parcel was lost by the courier

To request a refund or replacement:

  1. WhatsApp us within 24 hours of receiving your parcel

  2. Include your order number

  3. Send photos or videos showing the issue

We will assess and respond within 24 hours.

Non-Refundable Situations:

  • Personal taste preferences

  • Delay caused by courier

  • Minor cosmetic imperfections (example: slight denting that does not affect taste)

Thank you for your understanding.

WhatsApp: 60129085923